This Privacy Policy explains how [Website/Company Name] (“we”, “our”, “site”) collects, uses, protects, and processes your personal data when you use our website [URL] or contact us via online forms, email, or other communication channels.
Your privacy is important to us and we are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and relevant laws of the Republic of Croatia.
1. Who We Are and How to Contact Us
The data controller is:
[Company / Sole Trader / Individual Name]
Address: [address]
OIB (Personal Identification Number): [OIB]
Email: [email]
Phone: [phone]
For any questions regarding data protection, you can contact us using the information above.
2. What Data We Collect
We may collect the following personal data:
- Name and surname
- Email address
- Phone number
- Address
- Booking information (date, type of service)
- Data you enter via contact forms or when making a booking
We also automatically collect certain technical data through cookies, such as IP address, device type, browser, access time, and similar.
3. Purpose and Legal Basis for Data Processing
We process your data for the following purposes:
- Responding to your inquiries and communication
- Processing and managing bookings and services
- Sending information about services and events (newsletter, promotional offers – only with your consent)
- Improving website functionality and security
The legal basis for processing may be:
- Your consent
- Performance of a contract (e.g., booking a service)
- Legal obligations
- Legitimate interest (e.g., system security)
4. Who We Share Data With
We do not share your data with third parties except when necessary for the provision of services (e.g., IT service providers, payment systems), by legal obligation, or with your explicit consent. All our partners are required to respect the confidentiality and security of your data.
5. Data Transfer Outside the EU
Your data is not transferred outside the European Union, except when necessary for the provision of services, in which case all necessary safeguards will be taken in accordance with the GDPR.
6. How Long We Keep Data
We retain your data for as long as necessary to fulfill the purpose for which it was collected, or as required by law, or until you withdraw your consent (if consent is the legal basis).
7. Your Rights
Under the GDPR you have the right to:
- Request access to your personal data
- Request correction or deletion of data
- Restrict data processing
- Object to processing
- Data portability
- Withdraw consent at any time (if consent is the legal basis)
- File a complaint with the supervisory authority (AZOP – www.azop.hrwww.azop.hr)
To exercise your rights, contact us using the information in section 1.
8. Cookies
Our site uses cookies to improve user experience and analyze traffic. Read more about cookies in our [Cookie Policy].
9. Data Security
We take all appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or destruction.
10. Privacy Policy of Other Websites
Our website may contain links to other websites. This Privacy Policy applies only to this site. We recommend that you read the privacy policies of other websites you visit.
11. Changes to the Privacy Policy
We reserve the right to amend this Privacy Policy. All changes will be published on this page with an updated date.
12. Contact and Complaints
For any questions or complaints regarding the processing of personal data, contact us at:
Email: [email]
Phone: [phone]
You also have the right to file a complaint with the Croatian Personal Data Protection Agency (AZOP):
www.azop.hrwww.azop.hr
Date of last update: [enter date]